Fixing Site not responding Issue

Step 1 – locate the Padlock tray icon in the bottom right hand side of your screen (near the time), by click the up arrow (see screenshot 1.2)

Step 2 – Right click on the padlock icon and select “Disconnect” (if it says “connect” Skip this step)

Confirming yes:

1.1

Step 3 – Once disconnected right click the Padlock icon again and this time select “VPN Options”:

1.2

Step 4  – Click the delete button on the right, then confirming yes:

If you do not have an entry here proceed to step 5

Step 5 – Now click the new button:

This will bring up the Site Wizard:

Step 6 – Click next and wait for the progress bar to fill, once it finishes it will bring you to this page:

Step 7 – in the box for “Server address or Name” please enter in these digits including the full stops:

Then select next.

Step 8 – Leave everything default and continue on the wizard by clicking next:

Step 9 – Press next again not changing anything:

Step 10 – you will then see this page:

Click Finish.

Step 11 – a box will appear asking if you would like to connect, click yes:

Step 12 - Log in as normal